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The most attractive functionality of MS Outlook is that when we are using it with Exchange server, it creates an offline outlook data file (.ost) implicitly if you select cached mode or offline mode while configuring outlook.

This OST file cached the data item of exchange sever mailbox and stores it in your system to reduce payload on the exchange server and provide offline availability.

There are many people having the same issue but I could not find the proper solution to this. https://social.technet.microsoft.com/Forums/ie/en-US/e5a23fb2-0007-4aa3-9ab0-b2664c06b821/outlook-cached-mode-not-updating-folders-from-exchange?

MS Outlook is the most famous email client that has been widely used by various organizations.Offline Outlook data file keeps on updating itself with the Exchange mailbox when it is connected to exchange server.But sometimes OST file not able to update itself properly and you encounter an error “ Now if you encounter that synchronization is not done correctly then you need to then check the profile settings of your outlook version to solve this error.We tested this on some others users and it works as designed just not this users. You have enabled the Sent Items Update feature in Exclaimer Cloud - Signatures for Office 365, so signatures are visible when a sender views email messages in their Sent Items folder.

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